Questions & Answers

Contents

Bluetooth Keyboards

Bluetooth Mice

Numeric Keypads (Wired, Bluetooth and RF)

Wired Keyboards

Wireless RF Keyboards

Car Cup Holder Mounts

Dashboard, Window and Vent Mounts

 

Bluetooth Keyboards

Q: Why does my keyboard lose connection all the time, and then takes a long time to reconnect?
A:
The constant loss of connection could be caused by either a poor/weak connection or low battery.  Please replace or fully charge the batteries periodically and try any or all of the following: 

A1. Turn your systems Bluetooth off/on.

A2. Remove and re-pair the keyboard to your Mac:

  1. Go into your system preferences and open your Bluetooth settings.
  2. Locate and remove the Macally keyboard shown in the Bluetooth window.

*Note: Do not lock or restart your laptop/computer until you have successfully re-added the keyboard.  Doing so will prevent you from entering your password at the login screen.

  1. Once the keyboard has been successfully removed, put the keyboard into pairing mode by pressing FN+P (for numeric keypads, please following the instructions printed on the bottom of keypad).
  2. At this point the Bluetooth LED should be flashing and you should now be able to re-connect the Macally keyboard that shows up in the Bluetooth window.

A3.Reset the Mac’s Bluetooth Module:

If removing and re-pairing the device doesn’t work, you may need to reset the Macs Bluetooth module. Keep in mind that this is going to disconnect every Bluetooth device on the Mac, so if you only have a Bluetooth keyboard and mouse you’re going to temporarily lose the ability to use those devices as the Bluetooth hardware module is reset. 

1. From the Mac desktop, hold down the “Shift+Option” keys and then click on the Bluetooth menu item to reveal the hidden Debug menu.

2. Select “Reset the Bluetooth module” from the Debug menu list.

3. When finished resetting, go through the process of connecting the Bluetooth device(s) to the Mac as you typically would, everything should now work fine

Important Note: Some USB hubs and adapters are known to cause interference.  If you use such an adapter on your computer please try removing it from your computer and you may find that your Bluetooth device works more smoothly than it did before.

Q: How do I get the F-row to act like standard function keys instead of shortcuts? 
A:
Depending on the keyboard you have, you can use the following key commands to switch between shortcuts and Function keys.

  • FN + Esc
  • FN + Down Arrow
  • FN + Up Arrow

Please note that the keyboard is defaulted to boot up in shortcut mode and will do so every time the computer/laptop is restarted. 

Q: How do I get the Num Lock LED on my Mac keyboard to go on?
A:
On a Mac, the Num Lock feature is always enabled and can’t be disabled like you can on a PC which is why the Num Lock LED is always off.  

Q: Why does my keyboard keep missing the first keystroke?

A:
This may be because the keyboard went into “sleep mode”.  To help conserve battery life, each Bluetooth keyboard is set to go into sleep mode after a short period of inactivity (approximately 10 min).  Once in sleep mode the first keystroke will be used to wake the keyboard up and any other keystroke after wards will be registered. 

 

Bluetooth Mice

Q: Why does my mouse lose connection all the time, and then takes a long time to reconnect?
A:
The constant loss of connection could be caused by either a poor/weak connection or low battery.  Please replace or fully charge the batteries periodically and try any or all of the following: 

A1. Turn your systems Bluetooth off/on.

A2. Remove and re-pair the mouse to your Mac:

  1. Go into your system preferences and open your Bluetooth settings.
  2. Locate and remove the Macally mouse shown in the Bluetooth window.
  3. Once the mouse has been successfully removed, press and hold the pairing button located on the underside of your mouse for 3-4 seconds to put it into pairing mode.

Note: BTDynaMouseusers will need to press and hold the “Scroll Wheel and Right Click Button” at the same time for 3-4 seconds.

  1. At this point you should now be able to re-connect the mouse that shows up in the Bluetooth window.

 

A3.Reset the Mac’s Bluetooth Module:

If removing and re-pairing the device doesn’t work, you may need to reset the Macs Bluetooth module. Keep in mind that this is going to disconnect every Bluetooth device on the Mac, so if you only have a Bluetooth keyboard and mouse you’re going to temporarily lose the ability to use those devices as the Bluetooth hardware module is reset. 

1. From the Mac desktop, hold down the “Shift+Option” keys and then click on the Bluetooth menu item to reveal the hidden Debug menu.

2. Select “Reset the Bluetooth module” from the Debug menu list.

3. When finished resetting, go through the process of connecting the Bluetooth device(s) to the Mac as you typically would, everything should now work fine

Important Note: Some USB hubs and adapters are known to cause interference.  If you use such an adapter on your computer please try removing it from your computer and you may find that your Bluetooth device works more smoothly than it did before.

 

Numeric Keypads (Wired, Bluetooth and RF)

Q: The numeric keypad doesn’t have a “Num Lock” button.  How do I enable “Numb Lock” so that I can enter numbers on my Windows PC?
A1:
Some users may have trouble typing numbers because the system’s registry is not set to boot up in Num Lock mode and since there is no “Num Lock” key on the keypad you will need to alter the Windows registry settings. We strongly recommend taking a backup of the registry and creating a system restore point before proceeding. Having done that, follow these steps:

  1. Press Win + R and type in Regedit
  2. Navigate to registry key HKEY_USERS\.Default\Control Panel\Keyboard
  3. Right-click on the “InitialKeyboardIndicators”, select Modify and change Value data to 2
  4. Exit Registry and reboot your PC

A2:

Another way to enable “Num Lock” is by utilizing the On-Screen Keyboard located in the “Ease of access” programs folder.

  1. To open the On-Screen Keyboard click on the Start button, click All Programs, click Accessories, click Ease of Access, and then click the On-Screen Keyboard program.
  2. By default the on-screen keyboard will show up without a number pad.  To display the keypad, click options and check the “Turn on numeric key pad” option then click ok.
  3. You should now be able to click on the NumLock option and begin using the Macally Numeric Keypad.  You can close the on-screen keyboard once NumLock is enabled.

Note: If you are having trouble locating the Ease of Access programs folder, you can also type and search for “On-Screen Keyboard” from the windows start menu if needed. 

    Q: Why does my wireless numeric keypad lose connection all the time, and then takes a long time to reconnect?
    A:
    The constant loss of connection could be caused by either a poor/weak connection or low battery.  Please replace or fully charge the batteries periodically and try any or all of the following: 

    A1. Turn your systems Bluetooth off/on.

    A2. Remove and re-pair the mouse to your Mac:

    1. Go into your system preferences and open your Bluetooth settings.
    2. Locate and remove the Macally numeric keypad shown in the Bluetooth window.
    1. Once the keyboard has been successfully removed follow the steps printed on the underside of your numeric keypad to re-add it to your system.

    A3.Reset the Mac’s Bluetooth Module:

    If removing and re-pairing the device doesn’t work, you may need to reset the Macs Bluetooth module. Keep in mind that this is going to disconnect every Bluetooth device on the Mac, so if you only have a Bluetooth keyboard and mouse you’re going to temporarily lose the ability to use those devices as the Bluetooth hardware module is reset. 

    1. From the Mac desktop, hold down the “Shift+Option” keys and then click on the Bluetooth menu item to reveal the hidden Debug menu.

    2. Select “Reset the Bluetooth module” from the Debug menu list.

    3. When finished resetting, go through the process of connecting the Bluetooth device(s) to the Mac as you typically would, everything should now work fine

    Important Note: Some USB hubs and adapters are known to cause interference.  If you use such an adapter on your computer please try removing it from your computer and you may find that your Bluetooth device works more smoothly than it did before.

     

     

    Wired Keyboards

    Q: How do I get the F-row to act like standard function keys instead of shortcuts? 
    A:
    Depending on the keyboard you have, you can use the following key commands to switch between shortcuts and Function keys.

    • FN + Esc
    • FN + Down Arrow
    • FN + Up Arrow

    Please note that the keyboard is defaulted to boot up in shortcut mode and will do so every time the computer/laptop is restarted.

    Q: How do I get the Num Lock LED on my Mac keyboard to go on?
    A:
    On a Mac, the Num Lock feature is always enabled and can’t be disabled like you can on a PC which is why the Num Lock LED is always off.  

      

    Wireless RF Keyboards

    Q: How do I get the F-row to act like standard function keys instead of shortcuts? 
    A:
    Depending on the keyboard you have, you can use the following key commands to switch between shortcuts and Function keys.

    • FN + Esc
    • FN + Down Arrow
    • FN + Up Arrow

    Please note that the keyboard is defaulted to boot up in shortcut mode and will do so every time the computer/laptop is restarted.

    Q: How do I get the Num Lock LED on my Mac keyboard to go on?
    A:
    On a Mac, the Num Lock feature is always enabled and can’t be disabled like you can on a PC which is why the Num Lock LED is always off.  

    Q: What do I do with the small USB memory stick that came with my keyboard?
    A:
    The small USB dongle that came with your wireless RF keyboard is the “Wireless RF Receiver” and should be placed inside any available USB port on your computer or laptop. 

    Q: My wireless RF keyboard is no longer communicating with the RF dongle.
    A:
    Please give us a call (909-230-6888) or send us an email (techsupport@macally.com) so we can send you the steps on how to re-sync the keyboard to the USB dongle.

     

     

    Car Cup Holder Mounts

    Q: How do I get the base to expand? I keep turning the knob but all I get is a clicking sound.
    A:
    Make sure you are turning the knob “counter clockwise”.  Turning the knob clockwise will bring the expanding base inwards and should only be done when you are ready to “release” the unit from your cup holder.

    Q: How do I get the cradle feet to come out? I press the button on the back of the cradle but the feet don’t come out.
    A:
    The button located at the top backside of the cradle only controls the expanding arms.  The feet located at the bottom of the cradle need to be pulled out manually.  To do so, simply pull each one outwards from the bottom center where the feet meet each other.  

    Q: Where is the fuse located in my mCupPowerand how do I replace it?
    A:
    The fuse is located at the tip of the cigarette lighter adapter.  To replace it, simply twist off the cap/tip and replace the popped fuse with the extra fuse that was included in the package.

    Q: I can’t get the cradle to attach to the ball joint of the mount.
    A:
    To attach the cradle to the ball joint you will need to apply a little force to snap them together.  First, place the nut over the ball joint as shown in the user’s guide.  Then place the ball joint into the back threaded opening  of the mount and push the ball joint into place until it snaps in. Once in place you can use the nut to tighten its angled position as needed.

    Q: I have the base fully expanded but the cup holder mount still doesn’t have a tight and secure fit inside my cup holder
    A:
    The width of the cup holder in your vehicle may be wider than the expanding limit of the phone holder base.  Please give us a call (909-230-6888) or send us an email (techsupport@macally.com) so we can send you a set of rubber pads which will help secure the mount firmly into place.

    Q: What is the best way to use the metal plates included with my magnetic mount holder?
    A:
    Here are our recommendations for applying the metal plate.

    • Phone with a case: Place the plate in-between the case and your phone.
    • Phone with a thick case: Stick the plate to the pack of the case.
    • Phone without a case: Stick the plate to the back of the phone.

    NOTE: For Smartphone's equipped with wireless charging, we recommend placing the metal place on the lower half of the phone so that it does not interfere with the charging coil.

     

      

    Dashboard, Window and Vent Mounts

    Q: How do I get the cradle feet to come out? I press the button on the back of the cradle but the feet don’t come out.
    A:
    The button located at the top backside of the cradle only controls the expanding arms.  The feet located at the bottom of the cradle need to be pulled out manually.  To do so, simply pull each one outwards from the bottom center where the feet meet each other. 

    Q: I can’t get the cradle to attach to the ball joint of the mount.
    A:
    To attach the cradle to the ball joint you will need to apply a little force to snap them together.  First, place the nut over the ball joint as shown in the user’s guide.  Then place the ball joint into the back threaded opening  of the mount and push the ball joint into place until it snaps in. Once in place you can use the nut to tighten its angled position as needed.

    Q: What is the best way to use the metal plates included with my magnetic mount holder?
    A:
    Here are our recommendations for applying the metal plate.

    • Phone with a case: Place the plate in-between the case and your phone.
    • Phone with a thick case: Stick the plate to the pack of the case.
    • Phone without a case: Stick the plate to the back of the phone.

    NOTE: For Smartphone's equipped with wireless charging, we recommend placing the metal place on the lower half of the phone so that it does not interfere with the charging coil.

    Q: How can I rejuvenate the stickiness of my suction cup on my suction cup phone mount holder?
    A:
    Please try the following to help rejuvenate the stickiness of the suction cup.   

    1. Scrub the surface with a household cleaner, rinse with warm water and dry it thoroughly. Make sure you shake out any excess water.
    2. Clean the mounting surface with light rubbing alcohol and dry thoroughly.
    3. Press the suction cup firmly in place, making sure there are no air bubbles between the cup and the mounting surface and lock it into place.
    4. Allow the suction cup to set for 24 hours before adding any weight.