Product Returns and Exchanges

Return Information

To return a product, please send us a email at rma@macally.com or call us at 1.800 644.1132 from 9:00 AM to 5:00 PM (PST).

 

Return Policies

We want you to be 100% satisfied with your purchase, but we do have some policies in place. You will have 30 days to return or exchange the product after the date you received the product as verified by the the shipping carrier. However, you will be responsible for paying shipping back to Macally.

Product must also be unused and in the same condition that you received it.  If this condition is not met and still returned, we reserve the right to charge a 25% restocking fee. 

 

Gift Cards cannot be returned for cash. 

 

    Third Party Retail Partners

    If it is a product bought at one of our partner retailers, please contact them for returns. However, if it is a warranty issue, you can contact us as well for help.

    To complete your return, we require a receipt or proof of purchase.

     

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

     

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at davidc@macally.com.

     

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

     

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rma@macally.com and send your item to: 4601 E Airport Dr. Ontario, California United States 91761 

     

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

     

    Shipping

    To return your product, you should mail your product to: 4601 E. Airport Dr Ontario California United States 91761.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    When shipping an item back, you should consider using a trackable shipping service or purchasing shipping insurance especially for higher ticketed items.